In a bustling city, Andy found his new job at “Helpline”.This hotline aims to provide comfort and answers to those who are experiencing confusion, pain or doubts in their lives.At first, Andy was full of expectations for this job. He hoped that through his efforts, he could bring a little warmth and strength to those in need.

However, as time passed, Andy began to feel the weight of the job.After receiving several phone calls, he experienced huge emotional fluctuations, from depression to self-blame to anger.

On the first call I received, a bereaved woman burst into tears on the other end of the phone.Andy tried his best to comfort her, trying to ease her pain with warm words.However, the woman's sadness was like a huge torrent, making Andy feel powerless.He felt that his words of comfort seemed so feeble and unable to truly touch the pain in the lady's heart.

During the next phone call, Andy encountered more and more various problems.Some people are desperate because of unemployment, some are in pain because of emotional problems, and some feel confused because of all the trivial things in life.Faced with these questions, Andy found that he could not give satisfactory answers.He began to blame himself and felt that he was not capable enough to help others.

As time went on, Andy's mood gradually turned to anger.He felt overwhelmed by the job, while those in need never seemed satisfied.He began to doubt his own worth and even began to consider whether he should give up the job.

However, just when Andy was about to give up, he met a special caller.This is a young girl who is suffering from anxiety due to academic pressure and family conflicts.Andy listened patiently to her on the phone and gave her encouragement and support.With Andy's help, the girl gradually found a solution to the problem, and her emotions gradually became stable.

This experience made Andy re-examine his work.He realized that although he could not completely solve everyone's problems, by listening and comforting himself, he could at least bring a ray of warmth and hope to those in need.He began to learn to adjust his emotions and face every caller with a more positive attitude.

As time went by, Andy gradually adapted to the job.He learned to better listen and understand the needs of his callers and how to give them effective advice and support.While the job remains challenging, Andy has found his own value and meaning.

In the process, Andy also learned how to deal with his emotions.He understands that in the face of other people's pain and confusion, he also needs to have sufficient emotional reserves and adjustment capabilities.He began to pay attention to his mental health and learned to find appropriate ways to resolve stress.